We would like to introduce you to the Pricing Model for all Wolt Courier Partners in Wolt Denmark. There are five main points to mention regarding the Pricing Model: Upfront pricing, Pay for pickup, Estimated route distance, Reject button and Simplified earnings.
We do this to avoid that less attractive tasks are rejected simply because you might feel that the effort needed for that task is not worth the fee.
By better matching the fee with the effort needed, the aim is to have tasks be accepted quicker making our service more efficient and minimising delayed orders and dissatisfied customers. In the future, we’ll also be able to account for difficulty of finding venue/customer locations, weather, type of order, and other variables, that can affect the effort needed to complete the task.
Ultimately, we want to make all tasks equally worth your time and effort.
How does the Pricing Model work?
You will see the fee you can earn for each delivery task before you accept or reject it.
Pay for pickup
You will get pick-up distance fee for the way you travel from where you accept the task.
Estimated route distance
All distance fees will be based on the estimated route distance of each task.
You can reject all tasks without contacting support or waiting for it to disappear.
Your earnings will be presented in a compact and transparent view to make them easy to understand.
In addition to pickup and drop-off addresses, you see the task earnings for each delivery task before you accept or reject it. In a nutshell, this means that you have a better chance of quickly evaluating what each task is worth. We aim to make sure the earnings offered for a task better reflect the actual effort needed to deliver that order.
When a task pops up, you are able to see the offered task earnings by Wolt, but any tips related to the task will be added after. Our goal is make it easier to decide which tasks to accept!
Pay for pickup
You are compensated for the distance between you and the venue, when accepting the task. It means that you will be compensated for the entire distance from accepting the task to delivering it to the customer.
We know that this is a feature that also has been requested from you for a long time in our quarterly satisfaction survey.
Estimated route distance
You will be compensated for distance based on a pre calculated route. This means that when receiving a task, a route is calculated in the navigation section of the app.
This prevents situations where a straight-line distance across a river or something similar, where the distance would be much shorter than the calculated road distance. We hope this creates a more transparent way of looking at distance when delivering with Wolt.
The earnings screen in the Wolt Partner app gives you a simplified overview of your earnings and it easy to understand. You find it in the menu in the top left corner, which is the one you can see after completion of a task.
The results in a payout page that summarises your completed tasks in a compact and clean view.
Frequently asked questions
We want to accommodate a recurrent wish from you. We call it a fair pricing model because it reflects a fair calculation of earning and distance - and we want to make all deliveries worth your while.
We want to make sure the earnings offered for a task better reflect the actual effort needed from you to deliver that task, such as the estimated route distance, the type of order and much more, such as the weather during delivery in the future. To make all of this possible, we don't use the fixed task fees as an example.
The ultimate goal is to make each task equally attractive for you to accept and you will receive all the information you need each step of the way.
With this pricing model, task fees will be more flexible and match the effort required to deliver each specific task. This is to ensure that factors such as estimated route distance, type of order and - in the future - weather can then be taken into account. What this means in practice is that for some tasks the earnings might be less while other tasks might be more.
With estimated route distance some tasks will offer greater earnings and some - mainly bundle tasks - less. Your overall earnings won't be affected. We will also add pick-up fees which will have a positive impact on the fees.
You can always see your offered earnings for any specific task before you accept or reject it.
The aim is to make the task fees more flexible and match the effort required to deliver each specific task. This is to ensure that factors such as estimated route distance, type of order and weather can then be taken into account. What this means in practice is that for some tasks the earnings might be less while other tasks might be paid more.
Wolt is, however, hoping to reduce costs by becoming more efficient. With these changes, fewer tasks will be rejected which will cause fewer delays and make our operations run more smoothly. Today, less attractive tasks are rejected simply because some courier partners feel that the effort needed for that task is not worth the fee. By better matching the fee with the effort needed, the tasks will be accepted quicker making our service more efficient and helping us save money on expenses like customer refunds for delayed orders.
The features in the Pricing Model make it easier for you to know the fee for each task. You will be shown the full fee upfront before you accept or reject it. (Note: tips will be added on top).
We won't have a fixed base and distance fee to show - but instead pricing each task individually. Distance, base and other earnings components are rolled into to the single ‘Task fee’, and will not be visible as a separate amount under “Finances” tab in your Partner app. It's done to simplify your earnings and make it easier to understand.
We hope you will give this Pricing Model a try and see how your earnings will be. Then you can decide for yourself if you want to continue delivering with us. It will not be possible to continue on other agreements unfortunately.
We’ve put a lot of work into building this Pricing Model, which will mean more fairly distributed earnings for all courier partners - and fees are better aligned with the effort needed for a specific task.
Bundled orders are paid based on the estimated route distance between the pickup location(s) and delivery location(s) instead of just the straight-line distance from the pick-ups to each drop-off.
Because we have a fee for pick-ups as well, and as estimated route distances are longer than straight-line distance averages, the distance fee is dynamically priced as everything else in the Pricing Model.
This is an example of how a bundled order appears in the app:
The below image shows how the fees are shown; the courier is offered an additional €2,50 for the second delivery and an additional distance of +0,4 km on top.
Be aware - please note that the image is just a hypothetical example!
Our overall aim is that you will see the fee and the details of the task right away when the task is offered, so you can quickly decide for yourself if you think the task is one you want to accept. Again, the goal for us is to make every task equally attractive.
Weekends are our most busy time of the week, and yes - as a part of the Pricing model, we will continue to offer increased fees.
Due to the fact that the Pricing Model is dynamic, the earnings possibilities will be higher in the peak hours in the evening. Especially in the weekend of course around dinner time. This means that you can catch more orders to deliver in the weekend between 17:00 and 20:00 on Fridays, Saturdays and Sundays!
In short, when we expect a higher demand - you can expect better earnings opportunities as well. And in the weekends, we have many hungry customers ordering Wolt which means that we receive a lot of orders for you to deliver throughout the day compared to the weekdays!
With this Pricing Model the earnings for each task will be better matched with the effort needed from you.
- We will not have a fixed amount, instead they will be individually determined for each task.
- For example there will be no set price for driving 1,5 kilometers (distance fee). The effort it takes to drive that distance depends on whether it is over a steep hill or on flat city streets; and whether it is sunny or it rains. The distance fee for 1,5 kilometers will therefore be higher or lower for any given task depending on these factors.
- The good thing is that you as a courier partner will always see the task price before deciding if you want to accept it.