Let’s refresh your introduction
Right at the start of the journey with Wolt, most couriers went through a guide with videos, or at least an introduction on what it’s like to be a courier partner with Wolt – along with what you can expect from us, and what we expect from you. One of the videos in that guide was about ”basics for our partnership to work” and ”breaches of our agreement”. These went through aspects of our partnership that are important to know, in order to be able to have a functional and secure partnership with Wolt. In this blog post, we’ll go over the ones that are good to keep in mind.
Owning your profile
It’s easy to pass on your bag and partner-app to a friend or partner, but as easy as it may seem to do, as problematic it can be for your partnership. It’s crucial that every courier who is doing a delivery has their information accepted and saved by Wolt. These things are important for following work permit laws, food safety rules, correct insurance coverage, and a range of other things. Even if your friend or partner has every document, these documents still need to be checked by Wolt. These rules are quite strict, and Wolt will need to stop partnerships where the profile has been lent out.
Handling data responsibly
As a Courier Partner with Wolt, you have access to more sensitive information (data) than you might think. A customer’s name, address, and even what they have ordered on Wolt is private information that can only be used for the delivery itself. When a customer uses Wolt, they trust that their information will be kept private and only used for the delivery.
Information responsibility has become especially important with the GDPR (General Data Protection Regulation) laws that have been implemented in the EU, as they have set rules for when you can, and can’t share or use information. The policy in Wolt on misusing data is strict, as Wolt will need to stop the partnership with you if you do not handle sensitive data responsibly.
What does this mean in practice?
The information you have through your task should only be used for completing that task and nothing else. The phone number should only be used to call the customer in order to find them or get in touch with them about the delivery. You should never contact a customer on social media (Facebook, Instagram, etc), not even to get in touch with them about the delivery or sending thanks for a tip – rather let Wolt Support contact them instead. This does not only apply to customers, but also to contacting people in Wolt Support or staff at restaurants and venues. If you screenshot a conversation you have with a person in Wolt Support, please make sure to remove their picture and name before sharing the screenshot with others.
A good rule of thumb is to never save private information that you have from Wolt on your device.
Using the right gear
Having a good gear set-up is another important part of being a courier partner with Wolt. This starts with a bag that gets cleaned often (check out this guide), and is stored in a dry place inaccessible to others. This bag needs to be used every time you are transporting an order, even a grocery order delivered by car, as this is necessary in order to follow food safety laws in Denmark. Is your bag beyond repair and a good clean? Then press the button below to enter Wolt’s gear shop.
Let’s have a great partnership!
We know bumps in the roads can happen, and we all have bad days. A good chat can solve so much, and put us on track for a partnership that is in top shape. A final good tip, if you are in doubt about something, Wolt Support is there to answer and help!
Jens-Kristian, Operations Associate in Wolt Denmark
104 Responses
you talk about hiring new staff in advertisements, when will my application be active?
Hey Aykut! Thank you for your question. Please message the support, as they will be able to let you know. I wish you a great day.
Hvornår/hvordan kommer man af den venteliste,har været på den i over et helt måned nu og vil bare gerne igang!!?
Hej Mathi!
Godt du spørger. Det kommer an på hvilken by, du ønsker at levere i. Men du er altid velkommen til at skrive til vores Support Team. De vil være i stand til at kigge på din specifikke sag – og give dig en update. Vi glæder os til at byde dig velkommen på platformen. Mvh Jesper fra Wolt 🚀
Are you still waiting bro?
Hi you!
You can always contact Wolt Support in the Wolt Partner app if you want to know your status for onboarding – and how long waiting time you can expect 😊
Looking forward welcoming you! 💙
Best regards – Jesper from Wolt 🚀
when can i be online
Hey!
We understand that it can be frustrating to wait for an open spot!
Sadly it is not possible to put you online just yet since we have received and are receiving a lot of applications which causes the waiting time you’re facing as well as other people. We’re working hard to balance the number of couriers partners in each area, with the number of orders we receive in each area… And we try to maximize the number of orders for each courier so they have the best possible foundation
Right now it’s really just about patience, we’re doing our best to get as many online as possible, but unfortunately, that’s easier said than done. We have to ensure that our current courier partners, and you as a future courier partner, can earn as much as possible on the platform. Therefore we and you sadly cannot impact the waiting time, so the only thing you can do is wait until we have an open spot for you. The waiting times vary a lot, so we can’t give you an estimated time for when you can finally come online. You will be notified as soon as possible that we have an open spot for you! If you had a spot on the waiting list, then don’t worry – you are still on the list
Best regards
Emma, Wolt Operations
jeg vil starte hurtigt som muligt 😊
Hej wolt
Kan man levere i mere end 1 by
Eller kun i den by man har valgt man bor i?
Hej Mathi!
Du kan selv vælge din by i Wolt Partner app’en, alt efter hvilken by du befinder dig i som udgangspunkt.
Men du er altid velkommen til at skrive til Support, hvis du fx ønsker at skifte fra Vejle til Kolding eller Horsens.
Og hvem ved? Måske kommer vi i fremtiden til at levere i Fredericia eller Middelfart 😎
Mvh Jesper fra Wolt 🚀
Jeg håber at jeg kan kan køre for jer 😍😍😍
Tak fordi du er enig
I have read all the terms and conditions and my responsibilities i am really excited to be a partnership.
I’ve waiting to start working
I am happy to be part of the wolt team
Jeg vil starte hurtigt som muligt
I’ve waiting to start working
Hej ,
Får man ikke tøjet og taskerne gratis?
Hej Mohamad! Nej det gør du ikke. Du kan købe dit gear gennem woltgear.dk. Du er velkommen til at skrive til Support gennem din app, hvis du har spørgsmål.
Mvh,
Christian – Wolt Operations Team
This Work Its too good
Hej hvornår kan jeg start arbejde
Hey Ozer, da dette er helt unikt for dig, bedes du kontakte os igennem app’en. Her sidder vores dygtige support klar til at hjælpe dig. Fortsat god dag! Mvh, Christian – Wolt.
Jeg vil starte hurtigt som muligt
klar til at arbejde💪
Det glæder mig at starte og bliver del af holdet
Det glæder mig virkeligt
Jeg glæder mig til at starte, hvor jeg kan gøre mange kunder glade og tilfreds 😍😃
I have read all the terms and conditions and my responsibilities i am really excited to be a partnership
Im a massive guy and it Sucks that u guys dont have clothes up to 6xl
Hey Benjamin! Thank you very much for your feedback! I’ve forwarded it to the Gear Team. I wish you a great day. Kind regards Christian – Wolt Operations Team.
Thank u
Thank you wolt
Good
Thank you Wolt, I preciate🥰
Is there an estimate from other couriers as to when I’ll be able to start?
Hey Lucas! Thanks for reaching out. Please write our support in the Wolt Partner app, as they will be able to give you an estimate. Have a great day. Looking forward to welcoming you to the platform 💙
Best regards,
Jesper from Wolt Operations Team
Greetings! Very helpful advice in this particular post! It is the little changes that make the most significant changes. Thanks for sharing!
Jeg vil starte hurtigt som muligt.
Hey Abdela! Hvis du er interesseret i at finde ud af, hvor langt du er i din onboarding, kan du skrive til supporten gennem din Wolt Partner App. Mvh Christian – Wolt.
Jeg Glæder mig til at komme igang 💪
I waiting to start working
Thank you wolt
Det er mærkeligt at man ikke kan få at vide hvor lang tid man kan forvente at stå på venteliste…
Hej Albert!
Det er kun godt du spørger. Det kommer an på hvilken by, du ønsker at levere i. Men du er altid velkommen til at skrive til vores Support Team. De vil være i stand til at kigge på din specifikke sag – og give dig et bedre svar. Vi glæder os til at byde dig velkommen på platformen. Mvh Jesper fra Wolt 🚀
I am waiting wolt.
I hope you guys will let me rock on Street as soon as possible wolt.
Lets rock.
I waiting to start working
Thank you☺️
I’m rdy 💪
Hej. Jeg glæder mig til at starte 🤑🤑🤑❤️🩹❤️🩹❤️🩹
I like to joine wolt partner.
Hello! Wolt operation team. I am ready for your service. And thank you for approving my application. I hope to satisfy you with all my efforts. And I wish you to have a very good day. 😊🏆🙏
I cannot thank you enough for the blog post.Thanks Again. Cool.
Jeg Glæder mig til at komme igang 💪
Jeg glider might ogsa!
Ikke læse min sidste besked 😆 jeg glæder mig meget til at starte! Goddag til alle 🙂
Heya i am for the first time here. I found this board and I to find It truly helpful & it helped me out much. I’m hoping to give something back and help others such as you helped me.
Hvornår er det starte her i Holstebro. Men kan jeg arbejde i Herning.
Hej Mehari!
Tak for dit gode spørgsmål. Vi åbner lige om lidt i Holstebro, nemlig allerede onsdag d. 3. maj 🙏
Vi glæder os til at byde kunder, kurérer og butikker velkommen 💙
Mvh Jesper fra Wolt 🚀
Thank you for choosing me as aWOLT partner
Hello! Wolt operation team. I am ready for your service. And thank you for approving my application. I hope to satisfy you with all my efforts. And I wish you to have a very good day. 😊🏆🙏
Hello! Thank you for approving my application. I hope to satisfy you with all my efforts thanks
Hello! Wolt operation team ! Thank u so much for give me great opportunity
Can’t wait to begin 🔥
I think you wolt for approving me I promise to work with happiness and positive attitude for the team
Hi Thank you for approving my application.
Hello! Wolt operation team. I am ready for your service. And thank you for approving my application. I hope to satisfy you with all my efforts. And I wish you to have a very good day. 😊🏆🙏
Hej! Tak fordi du godkendte min ansøgning. Jeg håber at tilfredsstille dig med al min indsats tak
I am waiting wolt.
I hope you guys will let me rock on Street as soon as possible wolt.
Hola al equipo de WOLT, gracias por aprobar mi solicitud, me encanta este trabajo y daré lo mejor para lograr los objetivos de esta asociación.
Hvor lang er ventetiden til at blive bud i København?
Hey Christopher, tak for dit spørgsmål. Vi kan desværre ikke sige så meget om ventetiden i København – andet end at der er ventetid pt. Vi rækker dog ud til dig så snart, at du kan komme ud og levere. Mvh Wolt.
Espero pronto estar rodando por la calle!! Mil gracias Wolt
Hej! Tak fordi du godkendte min ansøgning. Jeg håber at tilfredsstille dig med al min indsats tak
Can’t wait to go online
We can’t wait to have you onboard
// Emma, Wolt Operations Team
Hello. I am very happy to be in the Volt team.
We are very happy to have you on board
// Emma, Wolt Operations Team
I’m very happy
We are very happy to have you on board
// Emma, Wolt Operations Team
im happy
I j received a message befor a week on wolt partner that my documentation has been approved and currently there is a waiting time . please can someone tell me what is the expected waiting time???
Thank you…
Hey!
We understand that it can be frustrating to wait for an open spot!
Sadly it is not possible to put you online just yet since we have received and are receiving a lot of applications which causes the waiting time you’re facing as well as other people. We’re working hard to balance the number of couriers partners in each area, with the number of orders we receive in each area… And we try to maximize the number of orders for each courier so they have the best possible foundation
Right now it’s really just about patience, we’re doing our best to get as many online as possible, but unfortunately, that’s easier said than done. We have to ensure that our current courier partners, and you as a future courier partner, can earn as much as possible on the platform. Therefore we and you sadly cannot impact the waiting time, so the only thing you can do is wait until we have an open spot for you. The waiting times vary a lot, so we can’t give you an estimated time for when you can finally come online. You will be notified as soon as possible that we have an open spot for you! If you had a spot on the waiting list, then don’t worry – you are still on the list
Best regards
Emma, Wolt Operations
We can’t wait to have you on board
// Emma, Wolt Operations Team
When can my id be active
Hey!
You can always contact Wolt Support in the Wolt Partner app if you want to know your status for onboarding – and how long waiting time you can expect 😊
// Emma, Wolt Operations
Jeg Glæder mig til at komme igang 💪
Vi er glade for at du er tilfreds med vores samarbejde!
// Emma, Wolt Operations
I just received a message today on wolt partner that my documentation has been approved and currently there is a waiting time . please can someone tell me what is the expected waiting time???
Thank you…
Hey!
You can always contact Wolt Support in the Wolt Partner app if you want to know your status for onboarding – and how long waiting time you can expect 😊
Looking forward welcoming you! 💙
// Emma, Wolt Operations
Hi,i want also to delivery in to Glostrup,Rødovre around to all this city
Hey Daniel!
If you have any questions about your delivery area, you can always contact the support in your Wolt Partner App!
// Emma, Wolt Operations Team
Jeg er altid klar til at begynde at arbejde, og jeg er også spændt på at arbejde
Det lyder godt! Vi ses ude på vejene!
// Emma, Wolt Operations Team
Hej Wolt
Jeg synes det var rigtig fedt at se man kunne tjene penge ved at køre mad ud .
Jeg meldte mig til og kunne købe tøj og varmeboks og det gjorde jeg bliv færdig med ansøgningen og nu får jeg af vide jeg ikke kan komme online jeg har tænkt mig at køre mad ud i Næstved og Ringsted eller Køge og Roskilde eller København ikke i min egen by der der er ikke Wolt . Håber på at blive online hurtig for havde jeg viste dette her havde jeg aldrig købt udstyr. Håber på svar vh Paw
Hej Paw!
Jeg er ked af at høre din opstart ikke er gået som du havde håbet. Du er mere end velkommen til at skrive til vores support via din Wolt Partner App. Her kan du stille alle de spørgsmål du har om dit leveringsområde eller andre spørgsmål du måtte have!
// Emma, Wolt Operations Team
Hi Wolt team.
How long is the waiting list for Copenhagen?
Kr Morten
Hey!
We understand that it can be frustrating to wait for an open spot!
Sadly it is not possible to put you online just yet since we have received and are receiving a lot of applications which causes the waiting time you’re facing as well as other people. We’re working hard to balance the number of couriers partners in each area, with the number of orders we receive in each area… And we try to maximize the number of orders for each courier so they have the best possible foundation
Right now it’s really just about patience, we’re doing our best to get as many online as possible, but unfortunately, that’s easier said than done. We have to ensure that our current courier partners, and you as a future courier partner, can earn as much as possible on the platform. Therefore we and you sadly cannot impact the waiting time, so the only thing you can do is wait until we have an open spot for you. The waiting times vary a lot, so we can’t give you an estimated time for when you can finally come online. You will be notified as soon as possible that we have an open spot for you! If you had a spot on the waiting list, then don’t worry – you are still on the list
Best regards
Emma, Wolt Operations
Hvad skal jeg gøre for at løse dette problem med min wolt Partner?
Hey!
Hvis du har udfordringer med din Wolt Partner App, så kan du skrive til supporten via appen. Hvis det er supportfunktionen du har problemer med, så kan du også skrive en mail til support@wolt.com
// Emma, Wolt Operations
hi i am waiting for activation i want to start working please activate me in copenhagen city or another city because i like to work
Hey!
We understand that it can be frustrating to wait for an open spot!
Sadly it is not possible to put you online just yet since we have received and are receiving a lot of applications which causes the waiting time you’re facing as well as other people. We’re working hard to balance the number of couriers partners in each area, with the number of orders we receive in each area… And we try to maximize the number of orders for each courier so they have the best possible foundation
Right now it’s really just about patience, we’re doing our best to get as many online as possible, but unfortunately, that’s easier said than done. We have to ensure that our current courier partners, and you as a future courier partner, can earn as much as possible on the platform. Therefore we and you sadly cannot impact the waiting time, so the only thing you can do is wait until we have an open spot for you. The waiting times vary a lot, so we can’t give you an estimated time for when you can finally come online. You will be notified as soon as possible that we have an open spot for you! If you had a spot on the waiting list, then don’t worry – you are still on the list
Best regards
Emma, Wolt Operations
I just finished the process to become a courier in copenhagen Denmark. I have received a notification saying that ther will be some waiting time until I can start delivering. I was wondering if you could let me know what is the aproximate waiting time to become a courier in Copenhagen?
Thank you very much.
Hey!
We understand that it can be frustrating to wait for an open spot!
Sadly it is not possible to put you online just yet since we have received and are receiving a lot of applications which causes the waiting time you’re facing as well as other people. We’re working hard to balance the number of couriers partners in each area, with the number of orders we receive in each area… And we try to maximize the number of orders for each courier so they have the best possible foundation
Right now it’s really just about patience, we’re doing our best to get as many online as possible, but unfortunately, that’s easier said than done. We have to ensure that our current courier partners, and you as a future courier partner, can earn as much as possible on the platform. Therefore we and you sadly cannot impact the waiting time, so the only thing you can do is wait until we have an open spot for you. The waiting times vary a lot, so we can’t give you an estimated time for when you can finally come online. You will be notified as soon as possible that we have an open spot for you! If you had a spot on the waiting list, then don’t worry – you are still on the list
Best regards
Emma, Wolt Operations
Thanks for everything.