Let’s refresh your introduction
Right at the start of the journey with Wolt, most couriers went through a guide with videos, or at least an introduction on what it’s like to be a courier partner with Wolt – along with what you can expect from us, and what we expect from you. One of the videos in that guide was about ”basics for our partnership to work” and ”breaches of our agreement”. These went through aspects of our partnership that are important to know, in order to be able to have a functional and secure partnership with Wolt. In this blog post, we’ll go over the ones that are good to keep in mind.
Owning your profile
It’s easy to pass on your bag and partner-app to a friend or partner, but as easy as it may seem to do, as problematic it can be for your partnership. It’s crucial that every courier who is doing a delivery has their information accepted and saved by Wolt. These things are important for following work permit laws, food safety rules, correct insurance coverage, and a range of other things. Even if your friend or partner has every document, these documents still need to be checked by Wolt. These rules are quite strict, and Wolt will need to stop partnerships where the profile has been lent out.
Handling data responsibly
As a Courier Partner with Wolt, you have access to more sensitive information (data) than you might think. A customer’s name, address, and even what they have ordered on Wolt is private information that can only be used for the delivery itself. When a customer uses Wolt, they trust that their information will be kept private and only used for the delivery.
Information responsibility has become especially important with the GDPR (General Data Protection Regulation) laws that have been implemented in the EU, as they have set rules for when you can, and can’t share or use information. The policy in Wolt on misusing data is strict, as Wolt will need to stop the partnership with you if you do not handle sensitive data responsibly.
What does this mean in practice?
The information you have through your task should only be used for completing that task and nothing else. The phone number should only be used to call the customer in order to find them or get in touch with them about the delivery. You should never contact a customer on social media (Facebook, Instagram, etc), not even to get in touch with them about the delivery or sending thanks for a tip – rather let Wolt Support contact them instead. This does not only apply to customers, but also to contacting people in Wolt Support or staff at restaurants and venues. If you screenshot a conversation you have with a person in Wolt Support, please make sure to remove their picture and name before sharing the screenshot with others.
A good rule of thumb is to never save private information that you have from Wolt on your device.
Using the right gear
Having a good gear set-up is another important part of being a courier partner with Wolt. This starts with a bag that gets cleaned often (check out this guide), and is stored in a dry place inaccessible to others. This bag needs to be used every time you are transporting an order, even a grocery order delivered by car, as this is necessary in order to follow food safety laws in Denmark. Is your bag beyond repair and a good clean? Then press the button below to enter Wolt’s gear shop.
Let’s have a great partnership!
We know bumps in the roads can happen, and we all have bad days. A good chat can solve so much, and put us on track for a partnership that is in top shape. A final good tip, if you are in doubt about something, Wolt Support is there to answer and help!
Jens-Kristian, Operations Associate in Wolt Denmark
57 Responses
you talk about hiring new staff in advertisements, when will my application be active?
Hey Aykut! Thank you for your question. Please message the support, as they will be able to let you know. I wish you a great day.
Hvornår/hvordan kommer man af den venteliste,har været på den i over et helt måned nu og vil bare gerne igang!!?
Hej Mathi!
Godt du spørger. Det kommer an på hvilken by, du ønsker at levere i. Men du er altid velkommen til at skrive til vores Support Team. De vil være i stand til at kigge på din specifikke sag – og give dig en update. Vi glæder os til at byde dig velkommen på platformen. Mvh Jesper fra Wolt 🚀
Are you still waiting bro?
Hi you!
You can always contact Wolt Support in the Wolt Partner app if you want to know your status for onboarding – and how long waiting time you can expect 😊
Looking forward welcoming you! 💙
Best regards – Jesper from Wolt 🚀
jeg vil starte hurtigt som muligt 😊
Hej wolt
Kan man levere i mere end 1 by
Eller kun i den by man har valgt man bor i?
Hej Mathi!
Du kan selv vælge din by i Wolt Partner app’en, alt efter hvilken by du befinder dig i som udgangspunkt.
Men du er altid velkommen til at skrive til Support, hvis du fx ønsker at skifte fra Vejle til Kolding eller Horsens.
Og hvem ved? Måske kommer vi i fremtiden til at levere i Fredericia eller Middelfart 😎
Mvh Jesper fra Wolt 🚀
Jeg håber at jeg kan kan køre for jer 😍😍😍
Tak fordi du er enig
I have read all the terms and conditions and my responsibilities i am really excited to be a partnership.
I’ve waiting to start working
I am happy to be part of the wolt team
Jeg vil starte hurtigt som muligt
I’ve waiting to start working
Hej ,
Får man ikke tøjet og taskerne gratis?
Hej Mohamad! Nej det gør du ikke. Du kan købe dit gear gennem woltgear.dk. Du er velkommen til at skrive til Support gennem din app, hvis du har spørgsmål.
Mvh,
Christian – Wolt Operations Team
This Work Its too good
Hej hvornår kan jeg start arbejde
Hey Ozer, da dette er helt unikt for dig, bedes du kontakte os igennem app’en. Her sidder vores dygtige support klar til at hjælpe dig. Fortsat god dag! Mvh, Christian – Wolt.
Jeg vil starte hurtigt som muligt
klar til at arbejde💪
Det glæder mig at starte og bliver del af holdet
Det glæder mig virkeligt
Jeg glæder mig til at starte, hvor jeg kan gøre mange kunder glade og tilfreds 😍😃
I have read all the terms and conditions and my responsibilities i am really excited to be a partnership
Im a massive guy and it Sucks that u guys dont have clothes up to 6xl
Hey Benjamin! Thank you very much for your feedback! I’ve forwarded it to the Gear Team. I wish you a great day. Kind regards Christian – Wolt Operations Team.
Thank u
Thank you wolt
Good
Thank you Wolt, I preciate🥰
Is there an estimate from other couriers as to when I’ll be able to start?
Hey Lucas! Thanks for reaching out. Please write our support in the Wolt Partner app, as they will be able to give you an estimate. Have a great day. Looking forward to welcoming you to the platform 💙
Best regards,
Jesper from Wolt Operations Team
Greetings! Very helpful advice in this particular post! It is the little changes that make the most significant changes. Thanks for sharing!
Jeg vil starte hurtigt som muligt.
Hey Abdela! Hvis du er interesseret i at finde ud af, hvor langt du er i din onboarding, kan du skrive til supporten gennem din Wolt Partner App. Mvh Christian – Wolt.
Jeg Glæder mig til at komme igang 💪
I waiting to start working
Thank you wolt
Det er mærkeligt at man ikke kan få at vide hvor lang tid man kan forvente at stå på venteliste…
Hej Albert!
Det er kun godt du spørger. Det kommer an på hvilken by, du ønsker at levere i. Men du er altid velkommen til at skrive til vores Support Team. De vil være i stand til at kigge på din specifikke sag – og give dig et bedre svar. Vi glæder os til at byde dig velkommen på platformen. Mvh Jesper fra Wolt 🚀
I am waiting wolt.
I hope you guys will let me rock on Street as soon as possible wolt.
Lets rock.
I waiting to start working
Thank you☺️
I’m rdy 💪
Hej. Jeg glæder mig til at starte 🤑🤑🤑❤️🩹❤️🩹❤️🩹
I like to joine wolt partner.
Hello! Wolt operation team. I am ready for your service. And thank you for approving my application. I hope to satisfy you with all my efforts. And I wish you to have a very good day. 😊🏆🙏
I cannot thank you enough for the blog post.Thanks Again. Cool.
Jeg Glæder mig til at komme igang 💪
Jeg glider might ogsa!
Ikke læse min sidste besked 😆 jeg glæder mig meget til at starte! Goddag til alle 🙂
Heya i am for the first time here. I found this board and I to find It truly helpful & it helped me out much. I’m hoping to give something back and help others such as you helped me.
Hvornår er det starte her i Holstebro. Men kan jeg arbejde i Herning.
Hej Mehari!
Tak for dit gode spørgsmål. Vi åbner lige om lidt i Holstebro, nemlig allerede onsdag d. 3. maj 🙏
Vi glæder os til at byde kunder, kurérer og butikker velkommen 💙
Mvh Jesper fra Wolt 🚀
Hello! Wolt operation team. I am ready for your service. And thank you for approving my application. I hope to satisfy you with all my efforts. And I wish you to have a very good day. 😊🏆🙏