Face masks are no longer required!
As of February 1, 2022, COVID-19 is no longer considered a critical pandemic for the Danish society. This means that all requirements are officially lifted and that you again can deliver without a face mask.
However, there are still a lot of new COVID-19 cases every day in most Danish cities, so you are free to wear a mask, if you feel more safe and protected that way.
For your own safety, please still respect the “no-contact delivery”
With the recent growth in COVID-19 cases among the Danish population, you will most likely experience delivering to some of our customers who are en quarantine. If a customer has chosen the no-contact delivery option, it can be both to protect themselves but in many cases also to protect you from being at risk.
That’s why it’s important that you check the delivery instructions for every one of your orders and deliver according to the customer’s preference.
In cases of no-contact deliveries, you can leave the order in front of the customer’s door, knock on the door and step way to wait until the customer opens up. It is important that you never leave food unattended and that you see the customer receive the food before you leave.
If the customer is ready to greet you when you arrive, please inform them that this is a no-contact delivery and that you will leave their order without physical contact.
Thank you for adapting to the ever-changing COVID-19 situation
As a Wolt Partner, you have had a vital role in helping our cities stay safe and healthy by delivering to our customer’s doors. Throughout lockdowns and different restrictions, you have been the blue hero on the streets for our customers to count on. Thank you for that! If we could get though this, we gan get through anything.
Take care and stay safe. 
You might qualify for state compensation, if you get sick with COVID-19
Marie, Operations Specialist in Wolt Denmark
4 Responses
Thanks for this clear explanation. I thought face masks are mandatory only in shops but not in restaurant.
Hi there! 😊
We have just made an update to this blog post, as it is only in all shops and some restaurants where it is mandatory to wear a face mask. If the restaurant is located in a mall, you will have to wear a face mask to enter. Restaurants outside of malls can choose to impose their own face mask restriction if they like. In those cases, you will see a sticker on their door and you will have to wear a mask before entering that specific venue.
Thank you for commenting here – we are sorry about the confusion and hope that the new formulation is a bit clearer for everybody. 🙏
Hi again, Enzo. Please note that we have updated the post again according to the extended COVID-19 restrictions that came in place on December 10. The new restrictions now include restaurants and cafés too.
All the best,
Marie
Thank you for your complete and excellent information. Hygiene is a very important point